 Frequently
Asked Questions |
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| New
to hosting |
Q:
How does it work and what is the process of setting
up a new site? (top)
A: Here at Kalliopi, we pride ourselves on providing
high quality customer service. This includes helping
you with each step in setting up a new domain. We will
walk you step by step through the process.
When you signup - the first step is to click signup
at the top of this page. The application process will
walk you through each of the 10 steps to signup on our
server. It will ask you for the following information:
- Your name and contact information for billing purposes
- Selection of a domain name
- This step will check if the domain name selected
is available - or if you've already registered it,
walk you through how setup your domain on our server
- Select an administrative username/password for your
domain
- Select your desired billing method
- Setup the first "default" email address
- this will be explained in more detail during the
application process
- How did you hear about us?
- License Agreement
- Review application
- Begin to upload your site
Once your application is approved, we provide explicit
instructions based your application for how to get your
site registered for the first time, or how to transfer
it from another server to ours. Of course our Technical
Support department can also help at any point if you
have questions. |
|
Q:
What is hosting? (top)
A: In order for your web site to be available to the
general public, it must be hosted. What this means is
that your site is put on a computer that is constantly
connected to the Internet - a host. When someone types
in the address for your site - their browser contacts
this host and asks for the pages in your site. We host
web sites and can walk you through each step in the
process of setting up a new site - or transferring a
site from another host if you have already setup your
site with another service. |
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Q:
What steps are involved in moving my site from another
ISP to Kalliopi's Servers? (top)
A: Following is a basic list of the steps involved:
- Complete an application
for hosting
- Upon completion, you will be assigned a temporary
IP address
- Upload your site with FTP or Publish it with FrontPage
(to the temporary IP that has been assigned)
- Test the site and make sure that it is completely
working on Kalliopi's servers (using the temporary
IP address that has been assigned - i.e. http://207.195.178.25)
- Once the site is up and running on the new server,
you can begin the official domain transfer. At the
end of the application
for hosting, you will be given detailed instructions
for how to modify the zone files for your domain to
point to ns1.kalliopi.com & ns2.kalliopi.com.
Follow these instructions to begin transferring your
site.
- After 24-48 hours, people who type in your domain
name will begin to be directed to our servers instead
of your old servers. NOTE: It takes at least 24 hours
and can take as much as 7-10 days for some people
to begin seeing the site on the new server. It takes
especially long for people in other countries as ISP's
in other countries often don't contact the US Root
Servers as often.
- Email will transfer in a similar way. For a while,
you should continue to check for mail on both your
old server and the new server. For a while, email
will be delivered to both.
- After 7-10 days, both web and email should be completely
transferred to the new servers
- Now you can cancel your old account and the move
is complete.
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| Transferring
a domain |
Q:
How do I transfer my site from another server? (top)
A: Transferring your domain from another server is
quite simple. The first step is to complete an application
on our server, by clicking the signup button at the
top of this page. Once the application is approved,
you can begin to upload your site to our server, either
by FrontPage if you are using that, or FTP if you are
not.
Once your site is setup on our server, your zone files
will need to be updated. This process changes depending
on who you've registered your site with previously.
The zone files need to updated to point to our DNS servers.
The DNS servers are:
PRIMARY: ns1.kalliopi.com
SECONDARY: ns2.kalliopi.com
Depending on who you've registered your zone files
with, Kalliopi can assist you in this process. Please
call 888-805-4577 if you have questions about how to
transfer your zone files.
Once the zone files are updated, it usually takes 2-3
days for the zone files changes to propagate the net.
Once these changes have propagated however, your site
is essentially moved. |
|
Q:
How long does it take from start to finish to transfer
a domain from another server? (top)
A: The length of time to transfer a domain depends
mostly on your zone files. Setting up a new site takes
no time - in fact as soon as you are finished with the
application, a placeholder site is created and you can
immediately begin to FTP or publish your files to our
servers. The thing that can take time is updating your
zone files to point to our DNS servers.
You will either need to know the account Username/Password
with the registrar (such as Network Solutions, Register.Com,
Dotster.Com, Etc) - or be listed as the Administrative
or Technical Contact on the Zone File. This process
usually takes 1-3 days - however it can take longer
if you are not listed correctly on the existing zone
files.
Kalliopi Technical support can help with this process.
For assistance or with questions please call 888-805-4577. |
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| Services
Offered |
Q:
How do I add email addresses? (top)
A: Kalliopi offers web based administration of your
site by simply going to http://DomainConsole.Com. This
utility is most helpful for adding, editing or removing
email addresses associated with your domain. However,
it can also be used for the following Add/Delete or
Update any of the following items:
- Contact Information for a domain
- Email Boxes
- Notifications - domain summary
- Administrative Passwords
- Usage Statistics for your site
- Billing status
- Check Email
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Q:
How do I know if people are visiting my site? (top)
A: Kalliopi offers site Usage Statistics for FREE with
all accounts. Using our domain console at http://DomainConsole.Com,
you can quickly see who is visiting your site and which
pages are visited most often. |
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Q:
How many e-mail addresses do I get? (top)
A: The number of email accounts is one of the things
that varies from account to account. Account types include
POP, Forwarded Accounts and List Servers. You also have
complete control over the creation and administration
of the email accounts through our web domain console
at http://DomainConsole.Com.
There are three different types of email accounts that
you can create:
1) POP Account
2) Forwarding Account
3) List Server
POP accounts:
POP accounts are the most common type of account. There
is a username/password associated with them, and you
use a POP Client such as Outlook, Eudora or Netscape
Mail to check your email.
Forwarding Account:
If you already have an e-mail account that you check
on a regular basis - you can also have mail sent to
a mailbox forwarded to another address. For example:
mark@yourdomain.com might be forwarded to mark@yahoo.com
List Server Options:
You can also setup an account as a list server with
mail distributed to multiple people. Some of the options
that can be used to administrate these lists are:
1) Can people subscribe/unsubscribe anonymously by
sending a message to the list?
2) Can people who are not part of the list - send messages
to the list?
3) Can anyone other than the list administrator send
messages to the list? |
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Q:
What are Domain Status Notifications? (top)
A: Each time a modification is made to the domain
using our Domain Console at http://DomainConsole.Com,
a Domain Status Notification is sent to the administrators
for the domain notifying them of what the changes were,
who made them and when. The list of administrators associated
with a domain can be edited through the domain console. |
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| Fees |
Q: Do you
require a credit card number to signup? (top)
A: No!
Because there are no setup fees and the first 30 days
are FREE, we do not require any credit card information
up front. We want you to truly have 30 days FREE, confident
that there are no hidden charges that will be automatically
billed to your credit card without your knowledge.
When you signup for an account, we send out a paper
invoice through the good old US Postal Service. This
invoice is provided for your records and there is a
return payment envelope enclosed.
Of course this does not mean that you can't pay by
credit card, we just don't require it when you setup
the account. |
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Q: How much
does it cost? (top)
A: Kalliopi's fees are very competitive in the market
place. Following are the fees associated with hosting
a web site:
Web Hosting
Setup: FREE
First Month: FREE
Each Additional Month: $6.95 - $49.95 depending on the
service level.
Available Discounts
10% if paid quarterly
15% if paid semi-annually
20% if paid annually
ODBC Connections Not included in an Account
Setup: $10
Monthly: $1
Individually Administered FrontPage Sub Webs
Setup: $10
Monthly: $1 |
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Q: What forms
of payment do you accept? (top)
A: We accept checks (business, bank or personal) as
well as all major credit cards. To pay by credit card,
simply visit: http://domainconsole.com and once you've
logged in, click on the billing option in the left side
menu. There is an option at the bottom of the billing
screen to pay all or any portion of your bill with a
credit card. |
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| Existing
Customers / Technical Support |
Q:
Can I send email from within my ASP Pages? (top)
A: Yes. You can do it quite easily with a component
called SimpleMail and it can be used from inside of
an ASP page by simply adding the following ASP Code:
set e = Server.CreateObject("ADISCON.SimpleMail.1")
' create mailer
e.MailServer = "mail.yourdomainname.com"
e.Sender = "someone@somedomain.com"
e.Recipient = "someoneelse@someotherdomain.com"
e.Subject = "This is the subject"
e.MessageText = "This is the message body"
call e.Send
if e.LastStatus <> 221 then
Response.Write("<h1>Mail not sent...</h1>")
end if
Set e = Nothing
Click
here for complete documentation and a list of all
properties available for the SimpleMail ActiveX control. |
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Q: File Error
6! or other errors while working with email addresses.
(top)
A: Symptom:
The symptom of the problem is that when you click on
"Email Boxes" you are presented with the list
of email options available to you (pop accounts, forwards,
etc). However, when you click on any of these options
you get a File Error 6! and are presented with a login
screen asking for the Postmaster Password.
Cause:
The email addresses section of the domain console uses
a different type of security than the rest of the domain
console. To ensure that your email addresses are kept
secure, that module of the Domain Console uses the IP
address of the computer that you are connecting from
to secure the connection. As a result, if you are connecting
to the Domain Console from behind a firewall, your IP
address is often masked and a "false" IP address
is provided by the firewall. Some firewalls do not always
provide the same "false" IP address from click
to click, so to the email configuration module of the
Domain Console, it looks like you are trying to connect
from multiple IP addresses.
Solution:
Unfortunately, the only real solution to this problem
is to connect to the Domain Console from outside of
the Firewall so that you always connect with the same
IP address. Some firewalls can also be configured to
present the same IP address which would also fix the
problem, but this is a more involved solution and requires
a system administrator to make changes to your firewall
configuration. |
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Q: How can
I forward mail from my domain to an outside email address
such as aol.com? (top)
A: In the email administration console, you can forward
mail from an email address at your domain, to an external
address such as you@aol.com. To do this, click "New
Forward"
Enter the external email address in the field labeled:
"Forward Email Address" and then enter the
name of the address that you want forwarded in the field
labeled: "Local Name". For example, let's
say that you wanted to forward sales@yourdomain.com
to sales4285@aol.com. To accomplish this, you would
enter sales4285@aol.com in the field labeled: "Forward
Email Address" and then you would simply enter
"Sales" in the field labeled "Local Name".
NOTE: It is NOT necessary to create a pop account for
sales if you plan to have it forwarded to an external
address
NOTE: Once you have clicked on the "Catch All"
button next to a pop account, you can not forward the
Catch All nature of that account. For example, let's
say that you have a pop account called info@yourdomain.com
and you make it the catch all. A message sent to info@yourdomain.com
would be delivered to that address. Because it is the
catch all however, a message sent to info42@yourdomain.com
would also be delivered to that address. However, if
you then setup a forward from info@yourdomain.com to
info@someotherdomain.com a message sent to info@yourdomain.com
would be forwarded to info@someotherdomain.com - but
- a message sent to info42@yourdomain.com would NOT
be forwarded because that Catch All nature of the domain
can not be forwarded. Only specific mail addresses can
be forwarded to external email systems. |
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Q: How can
I free up space by removing old log files? (top)
A: Each time someone visits your site, an entry is
made in a log file indicating what page they went to,
the time, where they came from, etc. These log files
are used to generate usage statistics for your review
in the Domain Console so that you can see an analysis
of how you web site is being used. If you have already
looked at these statistics, or no longer need last months
files for example, you can remove old log files by following
these simple steps:
- Get an FTP client if you don't already have one.
You can get shareware versions of FTP clients at http://downloads.com.
Look for Absolute FTP, Cute FTP or your favorite FTP
client.
- Once you've downloaded and installed the client,
connect to your ftp site at ftp.yourdomain.com.
- Once you've logged in, you will find 3 folders.
The first is the \cgi-bin which is used for server
side scripts. The second is the \logs folder which
contain the log files for your site. The third is
the \www directory which contains the content files
for your web site.
- If you go into the \logs directory you will find
a series of files, one for each day that your site
has been running. If you sort by the date fields,
you should easily be able to remove any old log files
that you no longer need.
That's it. Removing old files will free up space on
your site. |
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Q: How can
I have the contents of a form emailed to me? (top)
A: Kalliopi has created a form mail program specifically
for it's customers to accomplish this task. To do this,
simply follow these instructions:
- Download the
form mail package from our site.
- Unzip it onto your computer.
- Upload the formmail.asp & formmail.asp file
to your web site.
- Follow the appropriate instructions below depending
on whether you already have a form, or still need
to create one.
If you already have a form
If you already have a form, and you would like to have
the results of that form emailed to you, then follow
these instructions:
- Put the formmail.asp file that you downloaded above
into the same folder as your existing form.
- Set the action of your form to be <form action="formmail.asp"
method="post">
- Add the following lines to your form - customize
as necessary:
<input type="hidden" name="subject"
value="Email subject here...">
<input type="hidden" name="recipient"
value="you@yourdomain.com">
<input type="hidden" name="sender"
value="someone@yourdomain.com">
<input type="hidden" name="sendername"
value="Customer Data">
That's it. When your form is submitted, the results
will be emailed to the "Recipient" specified
above.
If you need to create a form
If you have not yet created a form, you can start with
the sample formmail.asp that you downloaded above. Simply
customize it to add the necessary fields and you are
ready to roll. |
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Q: How do
I add a mailing list to my account? (top)
A: Once you've logged into the domain console, click
"Mailboxes" and then "New Mailing List"
and configure each of the options below to select how
the mailing list behaves:
Mailing List Name
This is the email address of the list. Mail sent to
this address will be distributed to the members of the
list. The options below configure how messages are distributed
to the list.
List Owner
This is the administrative email address for this list.
Various options below require an administrative email
address for confirmations, etc.
Archiving
Archiving configures whether copies of messages sent
to the list are kept on the server for retrieval at
a later time.
If you select to archive items on the list, you can
also configure it so that only the list administrator
(owner) or moderators can access the archive. If the
archive is not blocked, anyone on the list can retrieve
items from the archive.
You may also "Guard Archive" so that only
subscribers to your mailing list can request messages
from the archive. If you choose "Do Not Guard Archive"
anyone may request the messages from the archive.
Digest Option
A "digest" is just an ordered collection of
messages from a list, usually sent out regularly depending
on the time and traffic volume since the last digest.
Digest subscribers thus can read messages as "threads''
once daily, rather than receiving a constant trickle
of messages.
Prefix
This will effect the subject of the outgoing message.
If selected, every message that goes out will include
the name of the mailing list at the beginning of the
subject line. For example, if the name of your list
was newsletter, every time a message was processed by
the mailing list it would add the word Newsletter to
the beginning of the subject.
Confirmations
If confirmations are selected, then when someone subscribes
to or un-subscribes from the list - they must first
reply to a confirmation email before they are actually
added to the list.
Indexed for WWW archive access
Leave this disabled. This feature is not currently available.
Remote Administration
Configures whether subscribers other than moderators
can request a subscriber list, and search the subscriber
log.
We recommend that this option be left off. If it is
selected, users will have the ability to see all subscribers
on the list, and obtain their email addresses at any
time. This is a serious potential privacy issue, and
should be considered carefully.
Message Moderation
If message moderation is selected, any messages sent
to the list will need to be approved by a moderator
before they are distributed to the list subscribers.
List Commands:
All administrative commands for the list are accomplished
by sending specially configured email to the list. Administrative
emails can only be sent from moderator addresses. The
contents of the message subject & body are ignored.
Following is a complete list of those commands:
To subscribe
listname-subscribe@yourdomain.com
To unsubscribe
listname-unsubscribe@yourdomain.com
There are other administrative commands available only
to list managers. These allow viewing the subscriber
list/log, searching the subscription log, modification
of WELCOME and other messages, etc.
To get a complete list of these commands
listname-help@yourdomain.com
You can also perform additional administrative commands
through the control panel at http://domainconsole.com. |
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Q: How do
I configure my mail client? (Outlook/Eudora/Netscape/Etc)
(top)
A: There are two ways that you can setup you mail
accounts on Kalliopi. The first is to have your mail
forwarded to another address that you already check,
such as a hotmail or aol account. You can also have
the mail wait for you to retrieve from the server. This
is called a POP or POP3 account. To get the mail off
of the server, you need a POP client. Examples of POP
clients are:
- Outlook 98/2000/Express
- Eudora
- Netscape Mail Client
- Web based email client such as Hotmail or Yahoo
Mail.
The process for configuring each of these mail clients
is essential the same. To check your email with a mail
client, you will need the following information:
POP Server (Incoming Mail): mail.yourdomain.com
SMTP Server (Outgoing Mail): mail.yourdomain.com
Username or Account Name: The Email
Address that you want to check
Password: The password that was assigned
to the account you want to check
If you have not added a POP account for your domain,
you can do so by going to the control panel for your
domain at DomainConsole.Com. If you have already setup
the POP account, you should be ready to configure your
mail client. |
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Q: How do
I customize my 404 page? (top)
A: Error 404 is the error that is displayed when someone
tries to access a page on your site that does not exist.
To customize the page that is displayed when this happens,
create a page called 404.asp in the root folder of your
web site. If present, that is the page that will be
displayed when an invalid URL is requested. |
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Q: How do
I publish my site with FrontPage? (top)
A: If you are using Microsoft's FrontPage product
to create your web site, publishing your site your our
server is quite easy. If you did not indicate that you
are using FrontPage on the application, contact Kalliopi
technical support at 888-805-4577 to have them install
the FrontPage server extensions for you. If you indicated
that you would be using FrontPage on the application,
they will already be configured for you on your site.
When you are ready to publish, follow the steps below:
- Open FrontPage 98 or 2000
- Open your FrontPage site on your local computer
- Select Publish Web from the
File menu
- Enter http://www.yourdomainname.com in the space
provided
NOTE: If you have just signed up for this domain,
your zone files will not be transferred yet. Before
your zone files
are transferred, you will need to use the IP address
that was assigned to you during the application process.
The
IP address is a series of four numbers separated by
periods - i.e.. 64.81.190.10
- If you are publishing to the IP address, enter http://64.81.190.nnn
where nnn is the number that was
assigned to you.
- That's it - your pages should be published and you
should be able to see them with a browser by click
"browse"
in the FrontPage confirmation dialog box.
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Q: What are
autoresponders and how can I use them? (top)
A: Auto responders are email accounts that behave
a little bit differently than POP or Forward accounts.
When a message is received, they send a reply back to
the message sender and then forward the message on to
another pop account. For example, you might setup an
auto forward called support@yourdomain.com that sends
an auto response that says "Your message has been
received by support and will be handled in the next
24 hours." The message could then be forwarded
on to you@yourdomain.com to be handled.
The only requirement right now is that the auto responder
can not be created with the same name as another POP
account.
To setup an auto responder click "New Auto responder"
Then enter the names (such as support) into the field
labeled: "Auto responder Name". This is the
address that will "Automatically Respond"
when a message is received. Enter the full email address
that you want the message forwarded on to in the field
labeled: "Owner Email Address". Create a subject
and message body that you want sent back to the person
that sent the original message such as:
Subject: Out of the office
Body: Sorry we missed you. We are currently out of the
office but will get back to within the next 24 hours... |
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Q: What is
a DSN (Data Source Name)? (top)
A: A DSN is also sometimes referred to as an ODBC
connection and it is simply a name connection to a database.
If your server side scripts (ASP pages for example)
need to access a database, they might use a DSN to do
so. Below is an example of ASP accessing a database
via a DSN setup on the server:
Set c = Server.CreateObject("ADODB.Connection")
c.open "DSN=my_dsn"
See DSNLess Connections for more information... |
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Q: What is
a DSNless connection and how can I use it to access
my database? (top)
A: A DSNless connection is a method of accessing a
database that does not require anything to be setup
on the server before hand. An example of a DSNless connection
in ASP is listed below:
Set c = Server.CreateObject("ADODB.Connection")
c.open "DRIVER=Microsoft Access Driver (*.mdb);DBQ="
& Server.MapPath(".") & "/database.mdb"
This code assumes that the database is an access database
called database.mdb, in the www root folder. |
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Q: What is
FTP and how can I use it to upload the files for my
site? (top)
A: FTP stands for File Transfer Protocol. It is a
protocol for moving files from one place to another.
If you are not using Microsoft's FrontPage(r) to publish
you site, you will want to use FTP. The first thing
that you will need to do this is an FTP client of some
kind. There are many such clients and you can get Free
Shareware version from shareware web sites such as Shareware.com,
Windows95.com, etc. Some FTP clients to look for are
CuteFTP, AbsoluteFTP or and WSFTP. All are simple, windows
based clients that make uploading files to your FTP
site very simple.
Once you have an FTP client, you will be able to FTP
to ftp.yourdomain.com on port 21 and upload your files.
Some things to keep in mind when FTPing your files up
to the server:
- You will need your administrative username/password
to access the FTP Server
- When you first sign up, before the zone files for
your domain are transferred, you will need to access
the FTP server by IP Address. This is a number that
is given to you when you signup. It is in the form
of: ###.###.###.### such as 64.81.190.10.
- Your FTP Server will always be on port 21
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Q: What's
my "Postmaster" password? (top)
A: Symptom:
The email module of the Domain Console is actually an
entirely separate module that has been integrated into
the domain console for your convenience. There is a
special email account called the Postmaster account
which can not be deleted, and is used to log into the
email section of the domain console.
NOTE: The postmaster password should
never be changed.
Cause:
If you are presented with a login screen asking for
the Postmaster password, it means that the passwords
have gotten out of synch for some reason. Either the
Postmaster password has been inadvertently changed,
or the domain administrative password has been changed
recently and this change has not been synchronized with
the email administration module.
Solution:
Follow the instructions below to re-synchronize the
domain administrative password and the email administration
module "Postmaster" password:
- Open the domain console at http://domainconsole.com
- Log in with the current Administrative Username/Password
- Click on "Passwords" on the left side
menu
- Click on "Edit" as though you are going
to change the domain administrative password
- Click on "OK" at the bottom of the Change
Password Dialog Box with (or without) having actually
made a change to the password.
Clicking OK will re-save the current password and re-synchronize
the password with the email administration module.
If this solution does not work, please contact Kalliopi
Technical support for further assistance at 888-805-4577. |
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Q: What's
this www folder? (top)
A: If you FTP to your site on our server, you will
find 3 folders.
- cgi-bin: This folder is for any
executable cgi's that you need to run for your site.
It is a special folder which is given execute permissions
- logs: This folder contains your
raw log files. These files can be analyzed with tools
like WebTrends to see how people are using your web
site (how many people, what time of day, which pages
most, etc)
- www: This folder contains your
web site. Any pages that you want to appear in your
site must be placed in this folder. If they are placed
outside of this folder, they will not be accessible
through your site.
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Q: Where
is Perl? (top)
A: Many shareware Perl scripts that you will find
on the internet will state in the documentation that
the first line of the Perl script needs to have the
path to where Perl is installed on the server. This
is correct for UNIX boxes, but since we are running
NT servers, the first line of your Perl scripts will
be ignored. Instead, NT looks at the extension of the
script to determine which application to run. As a result,
any Perl scripts that you upload to the server, must
be modified to have a .pl extension so that the operating
system will know to run Perl when they are accessed.
Another common request in Perl script documentation
is for the Sendmail configuration. When you are looking
for Perl Scripts for your site, be sure to find scripts
that are compatible with NT. Sendmail is a UNIX mail
application and is not installed on the server. Most
NT version will have an NT compatible mail component.
See next FAQ for more details. |
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Q: Where's
SendMail? Why can't I get SendMail to work? (top)
A: Sendmail is a UNIX mail delivery application. Sendmail
is not installed on the web server because it is running
NT. When you are looking for Perl scripts, be sure to
check the documentation to ensure that the scripts are
compatible with NT. Most Perl scripts written for NT
will have an NT compatible mail component.
For specific mail configuration options, contact Kalliopi
technical support at support@kalliopi.com or call 888-805-4577. |
|
Q: Why can
I receive but not send mail? (top)
A: Kalliopi has seen this situation a number of times
before. It has usually been the result of your ISP blocking
port 25 from you to us. When you send mail - you connect
to our SMTP server on port 25. Many ISP's block this
port so that you can't use their dial up line to send
spam on publicly available SMTP Servers.
The easiest way around this problem is to use the SMTP
server of your ISP. Most ISP's provide an SMTP server
with your dial up account. Find out the address of their
STMP server and update the address in your mail client.
SMTP Servers only relay mail - they are not domain
specific - so using Kalliopi's SMTP Server is no better
than the SMTP Server of your ISP. |
|
Q: Why do
I get "Invalid Username/Password" when I try
to check my email? (top)
A: Our email server uses your entire email address
as your username plus a password to verify you when
you check your email on our system. So, if your email
address were bob@somedomain.com and your password were
bobs_secret_password, you would enter the following
for Username/Account Name and Password in your email
client:
Username/Account Name: bob@somedomain.com
Password: bobs_secret_password
Our old email server used just the name before the
@ symbol in the email address so bob@somedomain.com
would have used:
Username/Account Name: bob
Password: bobs_secret_password
But this syntax is no longer supported and will not
work with the new server.
If you have any trouble checking your email, contact
Kalliopi technical support at 888-805-4577. |
|
| Reselling
Account |
Q:
Can I allow my customer to administrate their own domain?
(top)
A: Yes. The domain console provides access to the
following features:
- Contact Info for domain
- Email Boxes update/edit
- Notifications summary
- Passwords update/edit
- Usage Statistics current stats
- Billing status
- Check Email online email
- Help how to use
As the administrator of the domain, you can provide
access to the specific features that you want. Each
email account can be granted access to specific features
in the domain console. Anyone who can edit email addresses
can grant these permission - however they can not grant
permission to a feature that they do not have access
to themselves. |
|
Q: Do I have
adminstrative control over the resold domains? (top)
A: Yes. As the reseller, you have administrative control
over any domains that you resell right though the domain
console. This features makes it easy to switch between
all of the domains that you administrate in the domain
console. New domains are also added from the Domain
Console. You also have the ability to pass specific
administrative rights onto the customer. For example,
you might let them administrate the email accounts associated
with their domain - and give them access to their usage
statistics - but you may not want to give them access
to the billing information. |
|
Q: Is the
space between my accounts shared? (top)
A: No. Each account gets it's own disk space. The
reseller account itself comes with 100MB of space, but
that is not shared between the resold accounts. |
|
Q: What support
am I responsible for with the 50% discount accounts?
(top)
A: With the 50% discount, the reseller is responsible
for supporting anything that does not require server
access. This includes transfer of zone files from another
Host or ISP, instruction on setting up email accounts
and POP clients on the customers machines. You are not
responsible for support that requires server access
such as restoring files or data from a backup. |
|
Q: What support
will Kalliopi provide for the 20% dicount accounts?
(top)
A: Kalliopi will provide the same level of support
that it does to all of its customers. This support includes
help transferring zone files from another registrar.
Help getting a site published. Help getting email accounts
setup on the customers computers as well of course,
as anything on the server such as setting up ODBC connections
or restoring files or data from a backup. |
|
Q: Who should
use the reseller account? (top)
A: The reseller account is designed for anyone who
thinks that they are going to refer a large number of
people to Kalliopi's Web Hosting services and wants
to share in the profits.
Though the first account is a little more expensive
than a normal account, it allows you to resell domains
at between 20-50% off the advertized price. All domains
that you resell will be billed to you, and you can then
re-bill the customer for whatever you would like. |
|
| Domain
Registrations |
Q:
How can I register a new domain with FullServiceHosting.Com?
(top)
A: Registering a domain with FullServiceHosting.Com
is easy. Just follow these simple steps below:
1) Go to
Fullservicehosting.Com
2) Select Customer Service | Domain Registrations from
the menu
3) Click on "Register a New domain"
4) A pop-up window will open that will ask for the name
of the domain that you want to register
5) Follow the step by step instructions to complete
the domain registration
6) Once you are finished, just click "Close this
window" to complete the process
If you have not already signed up for hosting, select
Services | Signup For Hosting and fill out our simple
application for hosting.
NOTE: Be sure to give it 24-48 hours once you've completed
the Registration Application for the DNS change to propagate. |
|
Q: How can
I transfer my domain registration from another registrar
to FullServiceHosting.Com? (top)
A: FullServiceHosting.Com has partnered with Dotster.com
and is pleased to be able to bring you domain registrations
for just $13.95 per year.
As a special offer, you can now transfer your domain
from another registrar and your first year will cost
just $11.95. Also, you will not lose any time by transferring
your domain today as your existing registration will
simply be extended by one year when you transfer your
domain.
To transfer your domain from your existing registrar,
just follow the instructions below:
1) Open a browser window and go to http://BetterWhois.com
2) Type in the domain name that you want to transfer
and click "Search"
NOTE: You will need the "Registrant" or "Owner"
information when completing the transfer request.
3) Open another browser window and go to http://FullServiceHosting.Com
4) Select "Customer Service | Domain Registrations"
5) Click "Transfer an Existing Domain"
6) Enter the domain name that you want to transfer and
click Next
7) Follow the instructions to complete the transfer
process.
NOTE: When asked for the owner information, you can
get it from the Better Whois request that you submitted
first. |
|
Q: What's
the difference between domain registrations and domain
hosting? (top)
A: When you want to put a web site up on the internet,
you must first choose a domain name that is available
(no one else can be using it already) and register that
domain with an accredited Domain Registrar. Then you
must also find someone to host that domain. Now FullServiceHosting.Com
can do both. We have partnered with Dotster.com to bring
you domain registrations for just $13.95 per year, while
continuing to bring you low cost hosting starting at
just $6.95 per month.
Because we resell dotster domain registrations, you
must create a separate account for your domain registrations
from your hosting account. Two the processes and administrative
functions are completely separate. They can both be
accessed directly from FullServiceHosting.Com. |
|
Q: Why doesn't
my account password that I created when registering
my domain work on my application? (top)
A: FullServiceHosting.Com has partnered with Dotster.com
to bring you domain registrations for just $13.95 per
year. Because we are actually reselling Doster Domains,
even if you've already created an account when registering
your domain, you must create a separate account when
setting up a hosting account. If the username/password
that you are using is available, you might be able to
use the same username/password, but you still need to
create a new account when filling out our application
for hosting. |
|
Q: Why doesn't
my account password work when registering a domain?
(top)
A: FullServiceHosting.Com has partnered with Dotster.com
to bring you domain registrations for just $13.95 per
year. Because we are actually reselling Doster Domains,
you must create a separate account when registering
a domain. If the username/password that you are using
is available, you might be able to use the same username/password,
but you still need to create a new account when registering
a domain. |
|
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